I started this company in 2004 because like many of you I was frustrated with my computer. Over the course of about 12yrs I learned from some great IT people working for Fortune 50 & Fortune 500 companies. Although most of my knowledge came in an unofficial capacity, that is to say my jobs at the time were not in the IT field, I still was able to get exactly the answer I was looking for. I found that taking courses were, at least for me, rather boring. The instructors either did it all themselves (hands on is my game) or the material being covered only touched ever so briefly on what it was I truly wanted to know.

Fast forward to 2004 and I am back in Aledo, IL. having traveled and worked primarily on the east coast I found there was a need for this sort of thing. Being the type of person who is willing to take a chance I ventured out to start PC Works. I must tell you it was neither easy nor was it always pleasant but ALWAYS interesting. For those of you who have utilized our services before space was becoming an issue. After our 1st year in business (which was actually only Aug thru Dec) we had almost 100 clients. Now in 2007 we will be starting, in the new location with over 500 clients and YES! Windows (the old place didn't even have a window one!)

My main  goal and dare I say our Mission Statement is to provide to Mercer County and the surrounding areas, Service that has been forgotten, Prices that are reasonable and a Local Storefront where you feel at ease. We are respectful to your property when we are invited into your house and even ask if you would like us to remove our shoes (try finding that from a big box store). Probably the one SOP (standard operating procedure) I get the most comments on is the fact that I will talk to you in terms all of us can understand. We can talk Tech if you like but I find that most of the conversations go better if you can relate (you can almost see the glaze envelope a persons eyes when that Techy Mumbo Jumbo comes flying at them....and this is not a slam I get bored with it too). Now near the end of 2007 we added a new feature called PC Works Remote Help. We have teamed up with a company that allows us to "Brand" their software (i.e. put our logo and customizations on it) and gives us the ability to securely work on your system from here. Now I don't know about you but that is some sci-fi stuff, your mouse starts moving and boxes are closing and opening up it is great. This type of feature is sometimes referred to as "Out-Sourced" technical support, many companies are going to it rather than trying to staff an IT dept. You as a customer now have this opportunity at staggeringly low prices. I am very proud of the progression my business has made, who knows I might even be able to collect a paycheck someday (small business owners will get that one!).

Bottom line is we want all of our clients regardless of skill-level, to be able to feel comfortable and well taken care of.

And Remember our Guarantee - "If we can't fix it, You don't Pay"

Bob Pople - Owner PC Works